24order offers restaurant software, including online ordering, point of sale, call center, kitchen display, queue management, dispatch and delivery apps, and reporting. Features and availability vary by product, plan and country.

We may add, change or retire features over time. If a change materially reduces something you have paid for, we will give you reasonable notice.

The Services are intended for businesses and professionals. You must be at least 18 years old and able to enter into a binding contract.

You agree to give accurate information, including in our contact form, and to keep your account details and devices secure. You are responsible for what happens under your account.

While your subscription is active and subject to these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to install and use the software on devices you control, for your own business operations.

Please download our apps only from the official links on our Downloads page or from links we send you, and keep them up to date. Older versions may stop working or lose support. You may not:

• copy, modify or distribute the software, or sell, rent or sublicense it;
• reverse engineer or try to extract the source code, except where the law allows it;
• remove copyright or other notices from the software;
• use the software to build a competing product;
• get around licence limits or security measures.

You agree to use the Services lawfully and responsibly. In particular, you will not:

• break the law or the rights of others, or sell illegal goods or services through the Services;
• upload malware, or interfere with, overload or probe the Services or their security;
• access the Services or other users’ data without authorisation;
• impersonate another person or business, or mislead your customers;
• use the 24order name or logo in a way that suggests we endorse you, without our written permission.

You are responsible for the content and data you put into the Services. You agree to compensate us for third-party claims that arise from your unlawful use of the Services or your breach of these Terms.

Fees, the billing cycle and any commission or transaction terms are set out in your order form or in the plan you choose. Amounts exclude taxes unless stated otherwise. Invoices are due as stated on them, and we may suspend the Services after notice if an invoice stays unpaid.

Payments from your own customers are handled by third-party payment providers and terminals. Their fees and terms are separate and are between you and them.

We may change prices for future billing periods by giving at least 30 days’ notice. A change does not affect the period you have already paid for. Trials and promotions end as described when they are offered.

The Services work with third-party services, such as payment gateways and terminals, delivery platforms, app stores, messaging and mapping providers, and with other products in the 24order family, such as TV Menu and Bajri, which may have their own terms.

We are not responsible for third-party services, and your use of them is subject to their own terms.

You keep ownership of the content and data you put into the Services, such as your menus, orders, customer details and reports (“Your Data”). You give us the right to host, process and display Your Data only as needed to provide, secure and support the Services.

You are responsible for having a lawful basis to use Your Data, and for telling your own customers how you use their personal data. Where we process personal data for you, we act as your processor under a data processing agreement, which we provide on request.

How we handle personal data for our own purposes is described in our Privacy Policy.

When your subscription ends, you can export Your Data for at least 30 days. After that we delete it, unless the law requires us to keep it.

The Services, including the software, designs, text, graphics and the 24order name and logo, belong to 24order or its licensors and are protected by intellectual property laws. These Terms give you no ownership of them.

If you send us feedback or suggestions, you allow us to use them to improve the Services, free of charge and without any obligation to you.

We work to keep the Services available and secure, but they may be interrupted for maintenance, updates or reasons outside our control, such as internet, power or third-party outages. Support is provided as described in your plan, through the contact details on our Contact page.

Because a restaurant cannot stop service, we recommend that you keep a contingency plan, such as a backup device or paper tickets.

To the extent the law allows, the Services are provided “as is” and “as available”. We do not promise that they will be error-free or uninterrupted, or that they will produce particular results, such as a level of sales. We disclaim all implied warranties, including fitness for a particular purpose.

Nothing in these Terms limits rights you have under mandatory law.

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data.

Our total liability for all claims arising from the Services is limited to the fees you paid us for the Services in the 12 months before the claim arose.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent or gross negligence, or for death or personal injury caused by negligence.

You may stop using the Services or cancel your subscription as described in your plan.

We may suspend or end your access if you materially breach these Terms, if you do not pay after a reminder, or if the law or the security of the Services requires it. Where it is practical, we will give you notice and a chance to put things right.

When access ends, your licence ends and you must stop using the software. Sections that by their nature should continue, such as intellectual property, disclaimers, liability and governing law, continue to apply.

We may update these Terms. The date at the top of the page shows the latest version. For material changes, we will give at least 30 days’ notice, on the website or to the contact details you gave us, before they apply to you.

If you keep using the Services after the changes take effect, you accept them. If you do not agree, you can stop using the Services and cancel your subscription.

These Terms, and any dispute arising from them, are governed by the laws of Norway, unless your order form with a local 24order branch says otherwise.

If a problem comes up, please contact us first so that we can try to resolve it together. If we cannot, the courts of Norway have jurisdiction, except where mandatory law gives you the right to bring a claim elsewhere.

• Whole agreement. These Terms, together with any order form, are the entire agreement between you and us about the Services.
• If a part is invalid. If a provision is found to be unenforceable, the rest of the Terms stays in force.
• No waiver. If we do not enforce a right straight away, we do not give it up.
• Transfer. You may not transfer these Terms without our consent. We may transfer them to a group company or to a successor to our business.
• Languages. We publish these Terms in several languages for convenience. If the versions differ, the English version prevails.

For any question about these Terms, use the contact form or call the branch for your country. All branches and phone numbers are on our Contact page.